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Refund Policy for Sumer Gate
Last Updated: December 06, 2023

Thank you for shopping at Sumer Gate. We appreciate the trust you place in us and are committed to providing you with a satisfying shopping experience. Please read our refund policy carefully to understand your rights and responsibilities.

Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Time Frame: You have 2 days from the date of purchase to initiate a return..

  • Process: To initiate a return, please contact us here and follow the instructions on our website. Our customer support team will guide you through the process.

Refunds

  • Approval: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within couple of days.

  • Partial Refund: In certain situations, only partial refunds may be granted (if applicable).
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 2 days after delivery.

Exchanges

If you need to exchange an item, please contact us here and follow the instructions. We will guide you through the exchange process.

Shipping

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Incorrect or Defective Items: If you receive an incorrect or defective item, please contact us here and  follow the instructions on our website for further assistance.


Contact Information

If you have any questions about our refund policy, please contact us at info@sumergate.com.

By making a purchase on our website, you agree to and accept this refund policy.